Corporate Policy

Submitted 9 years ago

I want to explain why your cancelation policy as stated below is incorrect.
"As each club is independently owned and operated, and each state has different cancellation policies, please review your Membership Agreement prior to contacting your home club. Your specific cancellation policy will be outlined on that agreement.
To cancel your membership:
• Contact your home club directly. Use the Club Locator to find their contact information."


Periodically, Anytime Fitness will offer special incentives to join ANY of their franchises. Examples are allowing customers to join for one dollar, or joining and receiving one-time free training advice.
If you can dictate these types of conditions on your franchises, you can tell them to be honest and straight forward in their cancelation policy.
No state law allows businesses to coerce or deceptively retain customers that no longer need or can use their services.
You can put a stop to this practice by informing franchise owners that corporate support and advertising will be withheld if X number of complaints are received from any one location.
I would like to join Anytime Fitness but am reluctant to due to the numerous complaints, found at sites such as http://anytime-fitness.pissedconsumer.com/5.html, and Georgia's Better Business Bureau @ http://www.bbb.org/search/?type=name&input=anytime+fitness&location=Atlanta%2C+GA&tobid=&filter=business&source=bbbse&default-source=bbbad&radius=&country=USA%2CCAN&language=en&codeType=YPPA, of not being allowed to cancel under any circumstances.
You can stop this and improve overall customer satisfaction and public trust.
Ben Bixler
138 Shane Dr. Canton GA 30115