Assistance And Communication

Submitted 8 years ago

Coleman USA and Australia should be able to work together if you are going to sell lines from the USA but not provide the parts to replace or repair. Then not be able to ship to Australia. This makes no sense! Then to top it off, you should have every spec of all the tents, parts, etc on your customer service spreadsheets so at least they could be of some minimal assistance when you finally get ahold of one. This would only be logical for them to have the information at hand so that when we (the people that keep your business going) need information from them, they are able to provide it!
I also suggest that if you are going to be a global company, make sure you get the right people to teach you how to do this. Because there is a massive disconnect between your operations. I also suggest that you go back to the standards and values COLEMAN had when I was a child because frankly you seem like every other corporation trying to turn a quick buck instead of taking care of those who keep you in business.