Sense Of Urgency Within All Customer Service.

Submitted 7 years ago

The automated system verifies who I am, the customer service agent asks who I am, they ask for the best number to get in contact with me, they ask my address, they ask my pass code, it takes 5 minutes for that, before the call starts the automated system takes you through at least 5 minutes of trying to figure out why your calling. There is no senses of urgency from customer service to the customer. As a customer I'm not paying for your problems you put on my plate, don't make the whole process of having an issue fixed much worse simply because I have your service. Have a sense of urgency and help the customer resolve your issue to be able to enjoy directv. Please make this easier and faster. My minimum time on the phone to call directv is 35 minutes.