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Pick Up Description Needed
Lyft Customer Service Improvement IdeaSubmitted 7 years ago
There has been times where I requested a lyft and someone else took my ride or I requested a lyft from a mall or movie theater and the driver couldn't find me or I couldn't find the driver. I feel like when we request our ride we should be able to add a brief description that will be sent to the driver along with our ride request. Ex. I am being picked up from the hospital. So I will type in the brief description box "I am standing by the emergency entrance." That way they aren't just parked at some random location around the hospital. Another example: I am standing waiting for my ride in front of a crowded area. Just like we get a car description the driver should be allowed a short description. "Wearing glasses, blue hat, black jacket, blue purse."
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