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Cancellation Of Uber Trip

Uber Customer Service Improvement Idea

Submitted 6 years ago

If there is a cancellation there are only two options. Yes or no. If yes there may be charges. But if the cancellation is due to the driver why should the rider be charged? If the driver does not cancel the trip The rider is not able to book a new ride as the app shows an on trip. Solve this issue.

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