Returning Items

Submitted 270 days ago

My rider accidentally left a nice jacket in my back seat (she added a stop for groceries and set the bags atop, etc). I tried 3-way contacting her after my next ride via phone in the app, but like everybody in the world, no-pickup for unknown scam numbers.

I know the gas station she got off work at, where I picked her up, and will try to drop it off with the shift manager tomorrow on my own time. The app offers a schedule return option but it will hit her hard for $20, and pay it to me. I like that drivers get compensated, but I'm Christian and that should be my choice not a stiff fixed penalty to the rider.

Please add some kind of text messaging ability instead of voice calling. NOBODY is picking up random number calls these days. I almost rejected the Uber 3-way call myself for the same reason, but gritted my teeth and picked up suspecting it might be in response to my attempting to call her (app had told me I'd made too many calls in the last hour, an error! Android version.).

Maybe just offer fixed text options, (1) "Did you accidentally leave something in my car?" then (2) "Can I return it?"

Then let the rider reply with any text they want? And let them pick the return spot in the app? They may no longer be at location. Make it like any other ride request, full fare, but give the driver the ability to scale it down or even zero it before letting the rider know the fee?

I'm semi-retired and just doing this to get out, see different people and places. She was a very nice elderly lady working for scraps and doesn't deserve to be hurt for not remembering her jacket was hidden under grocery bags.

Thanks for listening!