Great "New Customer" Idea

Submitted 2 years ago

In the old days, phone companies made switching to a new provider easy by doing everything for the customer. Things like setting up new phone, setting up auto pay, moving contacts, among other complicated items. Now, in my case, I was left to figure it out with little to no help. I had to call over a hundred times, being on hold for way too long. Here's my suggestion. Give the new customer a check list on what to do. This checklist will give the new customer a fighting chance to figure it out on their own. Verizon lists all possible scenarios with a check box that can be checked so the customer knows which ones to complete. I just found out my $250 bonus was supposed to be done in 30 days from purchase. I became a new customer in March. I may not get what I am entitled because I didn't know what to do. My auto pay discount was four months late because I didn't know what to do. The 3rd Phone was not available at store. I drove 200 miles, with an appointment, to pick up 3rd Phone. No phone was waiting for me. That's a separate issue.
Make it easy for a new customer. I'm not impressed with Verizon. I want to cancel, but then I'm screwed financially. It's really easy to simplify the process for a new customer. Once my two years is up, I will leave Verizon. Pretty lame for a company that I thought was better than the treatment I received.