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Coupon Line

Publix Customer Service Improvement Idea

Submitted 6 years ago

Could you please have a line for people with multiple coupons. Today I was in line behind a woman who spent so much time using her coupons. She saved $100....she told all of us....but she held me up for 15 mins and she didn't read the coupons correctly. The person at the register had to get a manager and they had to take things back and she ran to get the correct brand items and then they had to take some items off of her charge. It was the worst experience I have ever had in line at Publix. You already have a 10 items or less line....this would be helpful. Oh, and the lady at the register told me to tell you that she never wants to work in that line. Ha! It was awful.

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