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The biggest problems with this is if we remove all of the hand helds and use just a phone app, what do we do with employees who don't own a smart phone? What about employees who don't want a company app on their phone?

How do we remove the app from someone's phone if they leave/quit? We can lock it by euID, but what about when people share? Numerous employees share their number and use several between departments. Not that there already aren't people who would malicious use someone else's number, but generally, it's easier to see someone who's not an employee using a RF handheld compared to their cell phone. I don't actually know if you can only log into specific store handhelds, or if it would work across every Smith's store in the state. How do you know who is a customer on their phone or someone doing things they shouldn't be?

Then, there's a development problem. Developers cost a lot of money. I'm not sure the cost differential between a team of developers vs. the cost of replacing hand helds, so that might not be a huge problem.

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